Spa Etiquette

There is a legendary place described in hundreds of poems written during the middle ages… A place where the concept of luxury was defined maybe for the first time centuries ago… It is always like spring; the temperature does not change at any time… Everybody is 33 years old… Everybody is in love… everybody is happy… There are curative pools everywhere… Everyone feels oneself well…

Spa Etiquette

How do I make a Spa Appointment?
Reservations for our spa may be made by calling Crassula Spa directly at 7770 from the hotel room, if you are outside of the room, you may call at + 90 242 710 16 00. You may come to Crassula Spa Reception Desks at the lobby floor to have a spa tour.

How can I pay?
The amount will be charged to your room account so you can pay while you are leaving the Hotel.

What is the Cancellation Policy?
At the time of your reservation we do require your room number, otherwise your appointment cannot be taken. Because Crassula Spa is by appointment only, your appointment is time reserved exclusively for you. We request that you acknowledge and respect our cancellation policy. If you need to reschedule or cancel an appointment, we require a minimum of 5-hours notice. Less than 5 hours notice will result in a charge of 50% of services reserved.

What time should I arrive for my Spa Service(s)?
We kindly ask you to arrive at the spa at least 10-15 minutes prior to the start time of your first scheduled service. This will allow you time to check in at the desk, change into your robe and sandals and complete a Health History Questionnaire.

What if I am late?
Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

What should I wear during my massage?
During your service, you will be professionally draped at all times. You are not obliged to wear anything under your robe or during your service. We can serve you special slips for one use. Some guests prefer to leave their undergarments on or wear a bathing suit during massage services. Please feel free to do what feels most comfortable to you.

Are your massages covered by health insurance?
Most insurance companies cover massage therapy, but please check with your provider to verify since some insurance providers are beginning to cover massage treatments. All of our Massage Therapists are registered and licensed to practice.

What should I wear into the sauna or steam room ?
Because the sauna and steam areas are reserved exclusively for you, many guests choose to wear nothing into the sauna and steam rooms. Some guests wear their robes or wrap up in towels. Please feel free to do what feels most comfortable to you.

If I’m pregnant, what Spa services can I receive?
Expectant guests may enjoy any facial services. Once you are safely into your second trimester, pregnant guests may receive a prenatal massage. We recommend that you check with your physician before booking any Spa services. We will not perform wraps, hot stone services or deep tissue work on expectant guests.

Bringing Kids to the Spa
As the Spa is an adult area, we respectfully request that guests do not bring their children to services with them.

**Prices, services and hours are subject to change.